The rates do not include entrance to the National Park, or boarding fee.

In the land excursions, children under 3 years of age do not pay, so they do not have the right to a seat.

The transfer doesn't pick up in each hotel. Check the list at the time of booking. Rates may be modified without prior notice.

(*) PROMO rate for Argentine and Chilean passengers, includes return without charge. The rate does not include: boarding fees, meals, or accommodation at destination.

(**) One way rate, does not include return. The rate does not include: boarding fees, meals, or accommodation at destination.

(***) It does not include lift tickets

(****) Transfer: start your tour an hour and a half before the excursion time. We recommend that you check the pick-up time at the chosen point in advance of our contact.

(*****) By hiring this option only BIKE Andean Crossing Crossing lacustrine sections are hired. The terrestrial sections must be made by the passenger by bicycle. Each passenger must have their own bicycle and be presented in Puerto Pañuelo half an hour before the departure of the boat.

• Respect the presentation time in Puerto Pañuelo (see schedule on the ticket) one hour before the excursion departure
• The tour is not suspended due to bad weather, we don´t acept changes or cancelations for this.
• The company is not responsible for the breach of schedules by passengers at the time of departure of each port (schedules announced on each disembarkation)
• The ticket does not include boarding fees and admission to the National Park
• The excursion does not include lunch
• In case of loss of the corresponding ticket, you can not make the trip, you must acquire a new ticket to be able to board
• Cancellation Policy: Any passenger wishing to cancel the tour, will have the following options (except Cruce Andino which has its own policies):
  • 24hs in advance (departure time) 100% refund
  Passengers who want to make a date change, we offer the following options:
  • 24hs in advance (departure time) without penalty.
  *If the rate varies within the date change the passenger will have to pay the diference.